Job Description
🌟 We're Hiring: L2 Application Support Engineer! 🌟
We are looking for a skilled and motivated L2 Application Support Engineer to join our team in Singapore. The ideal candidate will possess strong problem-solving abilities and a solid understanding of application support processes, ensuring seamless operations and high user satisfaction.
📍 Location: Singapore, Singapore
⏰ Work Mode: Work From Office
💼 Role: Helpdesk L2 Application Support Engineer
Responsibilities
Incident & Application Support
● Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
● Investigate application errors, system alerts, performance degradation, and integration issues.
● Restore services within agreed SLA/OLA timelines and ensure proper incident closure.
Troub...