Job Description
We are seeking a motivated L2 Application Support Engineer to join our operations and support team. You will play a critical role where you will manage incident investigations, perform deep technical troubleshooting, and help maintain high availability and performance across production systems.
Why You’ll Love Working Here:- Work on Government Projects
- Hybrid Work Arrangements
- Up to S$4,500 + AWS
- Deliver Level 2 support for production and staging environments, managing escalations from Level 1 and ensuring timely resolution
- Diagnose application faults, system alerts, performance issues, and integration failures using logs, metrics, and monitoring tools
- Restore services within defined SLA/OLA targets and ensure incidents are fully documented and properly closed
- Perform root cause analysis for recurring or high-impact incidents, implementing corrective and prev...