Job Description
Responsibilities
- To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc).
- To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
- To take ownership of high severity issues and follow through to closure.
- Answerable to business users and provide strategic long-term solutions and participate in RCA and provide pre-emptive solutions for production stability.
- To assist in rolling out new version of the application adhering to the best practices of the release management procedures.
- To be able to drive himself/herself to learn new things while dealing with daily production support.
- To communicate effectively and work efficiently across different Business and support units.
- 2~4 years of experience in L2 ...