Job Description
Job Description
- Analyse problems, perform troubleshooting, and track problems through resolution
- Responsible for monitoring activities, such as security and bandwidth usage
- When necessary, escalate problems to the appropriate stakeholders / principals
- Ensure generation and management of support tickets according to SLA requirements
- Schedule and run periodic maintenance for security infrastructure at the data centre
- Plan and manage change request and / or maintenance activities for security operations including firmware patches
- Ensuring zero service level breaches and achieve 100% compliance with policy and procedure
- Perform Change Request, Service Request as assigned by team lead according to the SLA
- Offsite standby after office hours
- Should possess a Degree/Diploma in Computer Science or Computer Engineering
- Minimum 3 year of experien...