Job Description
Technology -L2 Support EngineerLocation – Mechelen- BelgiumWe are seeking a skilled and experienced IT L2 Support Technician to join our expanding IT team in Mechelen. As a key member of our support structure, you will handle complex technical issues escalated from the L1 team. Your expertise in diagnosing and resolving a broad range of hardware, software, and network problems will be essential in maintaining system stability and minimizing disruptions for our users. Maintain a high level of customer satisfaction through professional communication and effective problem resolution.Required- 3-4+ years’ experience providing onsite support in an enterprise environment- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.- Diagnose and troubleshoot complex issues related to operating systems, applications, network connectivity, server operations (basic), and security software.- Utilize remote desktop tools and other diagnostic utilities to analy...