L2 SWAT Escalation Specialist - Customer Service

SummitNext Technologies Sdn Bhd in Kuala Lumpur is looking for a Customer Service Executive, L2 SWAT to support the e-commerce industry. You will handle complex customer cases, manage escalations, and conduct investigations. The ideal candidate should have 1-3 years of relevant experience and demonstrate strong communication skills in English and Bahasa Malaysia. Responsibilities include ownership of sensitive cases, cross-functional collaboration, and maintaining quality metrics. A dynamic work environment is provided.
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