Job Description
L3 Service Desk Contractor – End User Support Specialist
517 Tenth Avenue SW, Suite 210, Canada | Posted on 04/20/2026
Position: L3 Service Desk Contractor – End User Support Specialist
JobID#: /A
Duration: 12 Months
On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary.
Responsibilities
- Senior level frontline Service Desk experience (L3 equivalent) in a large enterprise environment, providing phone, email, and walk up support in a high volume operational setting
- Proven ability to deliver professional, client focused support, including troubleshooting workstation issues, peripherals, printers, email, and enterprise applications
- Strong hands on troubleshooting skills using logical, deductive, and analytical techniques to resolve incidents efficiently
- Ability to...