Job Description
We’re Hiring – L3 Support Engineer
KGi SL is looking for passionate and skilled L3 Support Engineer
Role: L3 Support Engineer
Experience: 7–12 Years
Location: Coimbatore
Notice Period: Immediate to 15days
Key Skills:
Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.
•Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.
•SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed. •
. •RCA & Post-Mortems: Document thorough root-cause analyses with structured preventive action items.
•Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes. •Runbooks & SOPs: Maintain and improve operational runbooks for known failure patterns
Must-Have
Java / Spring Boot or equivalent
Linux / bash — process, memory, I/O diagnostics
Incident & change mana...
KGi SL is looking for passionate and skilled L3 Support Engineer
Role: L3 Support Engineer
Experience: 7–12 Years
Location: Coimbatore
Notice Period: Immediate to 15days
Key Skills:
Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.
•Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.
•SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed. •
. •RCA & Post-Mortems: Document thorough root-cause analyses with structured preventive action items.
•Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes. •Runbooks & SOPs: Maintain and improve operational runbooks for known failure patterns
Must-Have
Java / Spring Boot or equivalent
Linux / bash — process, memory, I/O diagnostics
Incident & change mana...