Job Description
The L3 Support Engineer is responsible for providing advanced technical support, addressing customer concerns, offering detailed information about IVY’s product features, and resolving reported issues, defects, or errors. The role involves performing code reviews, conducting root cause analysis (RCA), and implementing permanent fixes to enhance product reliability.
Responsibilities
- Respond to and resolve customer concerns promptly and effectively.
- Provide detailed explanations and guidance on IVY’s product features and functionalities.
- Perform code reviews and conduct RCA to identify and resolve defects.
- Collaborate with project teams to implement and release fixes for production issues.
- Investigate recurring issues and develop long-term solutions to enhance product stability.
Required Skills & Experience
Technical Skills
- Minimum