Job Description
A leading business lender specialising in providing financial solutions to businesses across various industries. They are seeking an experienced Late stage Collections agent.
This role offers a unique opportunity to work with a dynamic and forward-thinking team focused on resolving debt-related matters and supporting the continued success of our lending operations.
Key Responsibilities
Account Management
- Handle a portfolio of late-stage delinquent accounts (typically 60+ days past due).
- Prioritize accounts based on risk, balance size, and likelihood of recovery.
- Determine appropriate strategies (payment plan, settlement, escalation, or legal referral).
Customer Engagement
- Initiate and manage inbound and outbound communications with customers via phone, email, and SMS.
- Use effective negotiation and communication techniques to understand customer financial situations. Strong cust...