💼 Full-Time Position

Lead, Account Management

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Delivery Hero
📍 Bangsar South, Wilayah Persekutuan Kuala Lumpur, Malaysia
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Location
Bangsar South, Malaysia
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Posted
June 25, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

The Lead of Account Management (Shops) is responsible for driving the commercial growth of our existing Q-Commerce marketplace portfolio. This role spans across grocery and all non-grocery verticals, covering the whole of Malaysia.

Leading a high-performing team of Strategic Account Managers, Account Managers and Coordinators, your mandate is topline and commercial acceleration.

Key Responsibilities

1. Team Leadership & Performance Culture

  • People Management: Lead, mentor, and coach a team of Strategic Account Managers, Account Managers and Coordinators, fostering a culture of data-driven portfolio management and high-velocity execution.
  • KPI Management: Accountable for team delivery across KPIs and OKRs, including topline ambition, campaign participation, and revenue targets.
  • Cross-Functional Alignment: Work closely with cross-functional teams (including acquisition, operations) to ensure smooth merchant lif...