Job Description
Posting Details
Working Title Lead Administrative Desktop Support
Position Number 01475A
Department CLIENT SERVICES
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category B Professionals
Job Description
Supervise and lead desktop support operations by managing a team of technical staff and providing hands-on technical leadership for university-managed IT services, including networked and standalone workstations, laptops, mobile devices, virtual desktops, cloud services, printers, and client- and server-side applications. Oversee incident management within your department, VIP and executive escalations, asset and inventory control, and cross-functional IT projects, ensuring timely resolution and minimal disruption to operations. Deliver exceptional technical and customer service to faculty and staff by building trusted relationships, maintaining thorough docu...
Working Title Lead Administrative Desktop Support
Position Number 01475A
Department CLIENT SERVICES
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category B Professionals
Job Description
Supervise and lead desktop support operations by managing a team of technical staff and providing hands-on technical leadership for university-managed IT services, including networked and standalone workstations, laptops, mobile devices, virtual desktops, cloud services, printers, and client- and server-side applications. Oversee incident management within your department, VIP and executive escalations, asset and inventory control, and cross-functional IT projects, ensuring timely resolution and minimal disruption to operations. Deliver exceptional technical and customer service to faculty and staff by building trusted relationships, maintaining thorough docu...