💼 Full-Time Position

Lead Agent - Customer Service & Reporting Specialist

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Expeditors
📍 Ho Chi Minh City, Ho Chi Minh City, Vietnam
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Location
Ho Chi Minh City, Vietnam
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Posted
June 21, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.

Position Reports To: Manager - Order Management. 

Key Responsibilities

1. Customer Experience:

  • Support Monthly and Quarterly Business Reviews with the customer.
  • Assist in implementing customer strategic initiatives and operational improvements.
  • Coordinate with internal teams to ensure service expectations are met.
  • Share market updates, best practices, and improvement opportunities with stakeholders.
  • Support customer visits and operational meetings when required. 

    • 2. Reporting & Data Analysis:

  • Prepare...