Job Description
Job Description
As a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.
You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.
Operations
Ensure smooth and timely processing of ocean export shipmentsPrepare and verify export documentationManage accurate data entry, billing, and job costingCoordinate shipments with customers and meet service expectationsMonitor shipments to ensure customer satisfactionFollow customer SOPs and company proceduresIdentify opportunities to improve processes and efficiencyTeam & Performance
Support workload distribution within the teamMonitor workboards and ensure KPIs are metGuide and mentor team members