Job Description
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Gainsight Platform Administration • Serve as the primary administrator for the Gainsight platform • Configure and maintain customer health scores, rules engines, and automated workflows • Manage Gainsight objects, data models, and integrations • Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce) Customer Success Operations Support • Build and maintain customer lifecycle journeys • Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers • Support renewal tracking and expansion opportunity identification • Maintain playbooks and success workflows Reporting & Analytics • Develop dashboards and reports to track: o Customer health o Renewal pipeline o Customer adoption o Expansion opportunities • Provide insights to leadership on customer engagement and retention trends System Integration & Data Management • ...