Job Description
Work Setup: Onsite (Cebu)
Qualifications:
- College graduate
- Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment
Responsibilities:
- Steer the process with dedication, swiftly addressing any deviations or obstacles, while continuously implementing improvements that boost overall efficiency and effectiveness.
- Foster growth by providing ongoing coaching and constructive feedback to team members, motivating them to enhance their skills and consistently reach both individual and team goals.
- Support new hires comprehensively through guidance, training, and encouragement, ensuring they quickly gain confidence and become productive team members, creating a seamless onboarding journey.
- Resolve escalations promptly and professionally, maintaining exceptional customer satisfaction and minimizing operational disruptions wit...