Job Description
**Description**
As a Lead Associate, Client Success, you’ll be instrumental in supporting and expanding our client relationships across a diverse portfolio of our domestic/midmarket clients. This client-facing role combines elements of client success management, customer care and commercial responsibilities to deliver exceptional value across our market-leading survey and data solutions. You will guide clients through every stage of their journey from survey participation to platform adoption, ensuring a seamless experience across phone, email, and digital platforms. You’ll proactively support retention and engagement through outreach, order management, and technical troubleshooting, while also assisting with CRM accuracy and client engagement efforts. Your insights and relationship-building skills will directly impact client satisfaction, retention, and the growth of our business.
**The Role**
As a Lead Associate, you will be the primary point of contact for...
As a Lead Associate, Client Success, you’ll be instrumental in supporting and expanding our client relationships across a diverse portfolio of our domestic/midmarket clients. This client-facing role combines elements of client success management, customer care and commercial responsibilities to deliver exceptional value across our market-leading survey and data solutions. You will guide clients through every stage of their journey from survey participation to platform adoption, ensuring a seamless experience across phone, email, and digital platforms. You’ll proactively support retention and engagement through outreach, order management, and technical troubleshooting, while also assisting with CRM accuracy and client engagement efforts. Your insights and relationship-building skills will directly impact client satisfaction, retention, and the growth of our business.
**The Role**
As a Lead Associate, you will be the primary point of contact for...