Job Description
Job Overview
The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent customer, partner, and employee experience while keeping the bank safe and continuously improving performance and culture.
Key Responsibilities
- Lead a Circle consisting of Contact Center Professionals and/or Customer Loyalty Members, taking responsibility for facilitating the division of work volume and customer/product groups over the CLTs.
- Set up new retail banking operational processes and services while adapting operating models and organization design as the business matures.
- Implement flexible workforce arrangements within Retail Operations.
- Deepen relevant field knowledge and expertise within the Circle to offer customers the best services possible.
- Drive the circle to ...