💼 Full-Time Position

Lead Customer Experience Manager

🏢
Sainsbury's
📍 Ballymena, Northern Ireland, United Kingdom
📍
Location
Ballymena, United Kingdom
📅
Posted
June 14, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

What you’ll be doing:

  • Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
  • Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
  • Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. 
  • Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services 
  • People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
  • What makes a great Lead Customer Experience manager:

  • A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do...