Job Description
At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.
Our team is looking for a** Lead Customer Service** that will be responsible in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media. The scope includes the creation of processes and the activities of our operational team.
**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**
**Job duties and Responsibilities**:
- Supervision of a team of Customer Service Representatives, providing necessary assistance and instructions.
- Review and creation of all tickets and call reports.
- Management of agent attendance records and ensurin...
Our team is looking for a** Lead Customer Service** that will be responsible in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media. The scope includes the creation of processes and the activities of our operational team.
**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**
**Job duties and Responsibilities**:
- Supervision of a team of Customer Service Representatives, providing necessary assistance and instructions.
- Review and creation of all tickets and call reports.
- Management of agent attendance records and ensurin...