Job Description
Join Bells of Steel as a Customer Support Team Lead, where your leadership will shape a proactive support team within a fun, fitness-centric environment. Delivering results while staying hands-on!
Bells of Steel seeks a motivated Customer Support Team Lead to manage the daily operations of customer service. This position is perfect for someone with over three years of experience in customer support and a year in a leadership role. You will deal with escalations, support team members in real time with your expertise, and ensure new hires are trained effectively, all while maintaining a focus on customer satisfaction and the fitness community.
Key Responsibilities:
• Lead daily operations and ticket flow management
• Serve as the first point of escalation for customer issues
• Actively coach and provide feedback to the team
• Oversee onboarding and training processes
• Detect and solve recurring customer service problems
Requirements:
• At least 3 years in cust...
Bells of Steel seeks a motivated Customer Support Team Lead to manage the daily operations of customer service. This position is perfect for someone with over three years of experience in customer support and a year in a leadership role. You will deal with escalations, support team members in real time with your expertise, and ensure new hires are trained effectively, all while maintaining a focus on customer satisfaction and the fitness community.
Key Responsibilities:
• Lead daily operations and ticket flow management
• Serve as the first point of escalation for customer issues
• Actively coach and provide feedback to the team
• Oversee onboarding and training processes
• Detect and solve recurring customer service problems
Requirements:
• At least 3 years in cust...