Job Description
**About the Role**
We are looking for a senior leader to own the Data Trust and Governance on Customer Support Data (CSD) team within Uber's Community Operations (CommOps) organization. This role is critical to ensuring that our **customer support data** remains reliable, consistent, trusted, and fit for purpose as we scale support operations, modernize the data platform, and expand AI-driven analytics, copilots, and agentic AI use cases.
Customer support data should not only be reporting-ready. It must be both analytics-ready for human decision-making and AI-ready for machine reasoning, summarization, recommendation, and workflow automation. This role will ensure customer support data is governed as one shared operational foundation with fit-for-purpose serving layers for different consumers.
The person in this role will establish and drive governance standards across data quality, observability, lineage, metadata, metric definitions, semantic clarity, ide...
We are looking for a senior leader to own the Data Trust and Governance on Customer Support Data (CSD) team within Uber's Community Operations (CommOps) organization. This role is critical to ensuring that our **customer support data** remains reliable, consistent, trusted, and fit for purpose as we scale support operations, modernize the data platform, and expand AI-driven analytics, copilots, and agentic AI use cases.
Customer support data should not only be reporting-ready. It must be both analytics-ready for human decision-making and AI-ready for machine reasoning, summarization, recommendation, and workflow automation. This role will ensure customer support data is governed as one shared operational foundation with fit-for-purpose serving layers for different consumers.
The person in this role will establish and drive governance standards across data quality, observability, lineage, metadata, metric definitions, semantic clarity, ide...