Job Description
Job Title
Lead – Digital Portfolio - NEOBiz
Department
Mashreq Bank
Platform Division
Platform Business Banking
Direct Supervisor
Senior Manager, Digital Portfolio - NEOBiz
Job Purpose
- Manage a set of existing NEOBiz relationships acquired digitally.
- Achieve assigned financial and non-financial objectives by meeting all non-borrowing needs of customers with target segments (borrowers, transactors, depositors).
- Actively manage all high value NEOBiz customers focusing on relationship management and up‑selling/deep‑selling/cross‑selling other bank products. Seamlessly takeover new relationships acquired digitally where high balance / high revenue potential is identified & relationships upgraded by VRM team using defined customer on‑boarding procedure.
- Constantly identify opportunities by identifying customer’s needs & profiling.
- Responsible for quality & so...