Job Description
Lead, Service Engineer – Canada (DePuy Synthes, Johnson & Johnson)
Location: Toronto, Ontario, Canada.
The role provides national service infrastructure, workforce strategy, quality alignment, and operational processes fully supporting local commercial growth, customer satisfaction, and regulatory compliance.
Duties & Responsibilities
Strategic Business & Service Leadership
- Define and execute national Technical Service strategy aligned with Canadian DS commercial objectives.
- Translate business growth plans into scalable service infrastructure and workforce models.
- Oversee workforce planning and capacity forecasting.
- Partner with Commercial and Clinical leadership to support strategic accounts and complex opportunities.
- Provide operational risk assessment and mitigation planning to protect revenue continuity.
Organizational & Resource Governance
- Lead and develo...