Job Description
Define exceptional guest services as a Manager at Stoneridge Mountain Resort in Canmore, AB. Ensure guests receive the highest quality experience by leading a talented team.
Hotel Equities is on the lookout for a Guest Services Manager with at least two years of hotel management experience. In this role, you will oversee guest services, supervising front desk operations while training staff to excel in service delivery. Engage with guests to promptly address concerns and enhance their experiences.
Key Responsibilities:
• Facilitate room assignments and manage reservations
• Train and motivate staff across multiple guest service areas
• Develop and implement service standards and policies
• Collaborate with the Operations Manager on operational strategies
• Analyze guest feedback for continuous improvement
Requirements:
• At least two years in hotel management
• Solid background in customer service
• Strong leadership and problem-solving capabilities
...
Hotel Equities is on the lookout for a Guest Services Manager with at least two years of hotel management experience. In this role, you will oversee guest services, supervising front desk operations while training staff to excel in service delivery. Engage with guests to promptly address concerns and enhance their experiences.
Key Responsibilities:
• Facilitate room assignments and manage reservations
• Train and motivate staff across multiple guest service areas
• Develop and implement service standards and policies
• Collaborate with the Operations Manager on operational strategies
• Analyze guest feedback for continuous improvement
Requirements:
• At least two years in hotel management
• Solid background in customer service
• Strong leadership and problem-solving capabilities
...