Job Description
Job Summary:
Guest Services Lead oversees the Guest Services Representatives assigned to their area during T-Mobile Center events. The lead will provide staff with directions and information to assist staff in providing a memorable event experience for guests.
Essential Duties:
+ Assign Guest Service Representative deployments and monitor appropriate rest/meal breaks.
+ Actively monitor GSRs' interactions with guests to ensure a high level of guest satisfaction.
+ Provide support, guidance and coaching to Guest Services Representatives.
+ Effectively communicate escalated employee issues to the Guest Services Management team.
+ Effectively assist GSR with escalated guest situations when needed.
+ Assist in providing the basics of service tasks such as covering elevator shifts, providing wheelchair escorts, monitoring aisle, taking tickets, directing guests, and tending to all guests’ needs. ...
Guest Services Lead oversees the Guest Services Representatives assigned to their area during T-Mobile Center events. The lead will provide staff with directions and information to assist staff in providing a memorable event experience for guests.
Essential Duties:
+ Assign Guest Service Representative deployments and monitor appropriate rest/meal breaks.
+ Actively monitor GSRs' interactions with guests to ensure a high level of guest satisfaction.
+ Provide support, guidance and coaching to Guest Services Representatives.
+ Effectively communicate escalated employee issues to the Guest Services Management team.
+ Effectively assist GSR with escalated guest situations when needed.
+ Assist in providing the basics of service tasks such as covering elevator shifts, providing wheelchair escorts, monitoring aisle, taking tickets, directing guests, and tending to all guests’ needs. ...