Job Description
Position
Lead Host – Duty Manager (Guest Services)
Location
Hyatt House Kuala Lumpur, Mont Kiara, Kuala Lumpur, Malaysia
Summary
Hyatt House Kuala Lumpur, Mont Kiara, is the first Hyatt House hotel in Malaysia and Southeast Asia. Located in Mont’ Kiara, an affluent suburb 5 km from downtown Kuala Lumpur, the hotel features approximately 298 guestrooms, a three‑meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool. We are seeking a Lead Host – Duty Manager to deliver excellent customer service in a fast‑paced environment and to provide leadership for our front‑office, food and beverage, and guest service teams.
Responsibilities
- Provide daily supervision, direction and leadership to all House Hosts of the hotel.
- Conduct daily briefings and share important arrival guest information, guest feedback, NPS score, World of Hyatt enrollment target, and compliment gallery host pe...