Job Description
Introduction
Required Skills & Qualifications
In this role, you'll bring structure, consistency, and accountability to IT operations. You'll build and manage key programs that keep IT running smoothly — Change Management, Incident Management, and IT Asset Management. Your work ensures clear, reliable processes that keep systems stable and ready for production.
Required Skills & Qualifications
- 7 years in IT Operations, IT Service Management, or IT Governance with leadership accountability.
- Proven success building, enforcing, and governing Change, Incident, and Asset Management programs.
- Experience leading CAB/ECAB, Ops Reviews, Incident Response, Quarterly Internal Audits (Asset Mgmt).
- Strong ability to command large-scale incidents, manage responders, and communicate effectively at the executive level.
- Hands-on experience with Freshservice, PagerDuty, Jira, and Confluence.
- Deep understanding of ITIL v4...