Job Description
The Lead - Last Mile Excellence role will report to the Head of Outbound Transportation & Last Mile Delivery on the Last Mile Excellence team supporting our omnichannel last mile operations. You will drive complex, end‑to‑end projects to ensure On customers receive the best possible delivery and returns experience across ecommerce, retail, and wholesale. As an agile thinker in a brand‑new team, you will be responsible for landing some of our largest initiatives, directly improving customer experience in a fast‑growing retail environment.
Responsibilities
- Lead the global rollout and strategic scaling of our multi‑carrier strategy across all regions.
- Develop the methodology for measuring and improving our expected delivery date performance, working collaboratively with Tech, Operations, Regional Supply Chain, and carrier partners.
- Help develop, align, and optimize foundational ways of working across our ecommerce, retail, and wholesale ch...