Job Description
Description
:You will be responsible for the quick resolution of incidents occurring in systems and services, as well as efficiently handling system-related inquiries from stakeholders as a team.
The ideal candidate is expected to lead team members in the swift resolution of system incidents and handling of system-related inquiries, collaborate with external stakeholders, and continuously improve these processes.
Job Details:
- Play as the point of contact role for system-related inquiries, responding quickly and accurately to improve customer satisfaction.
- Engage in continuous work process improvement activities to maintain the service level of the system.
- Lead the incident management process, involving necessary members such as engineers, to progress in handling issues.
- Manage, record, track, and report the progress of incident and inquiry responses.
What you can experience:
- Operation experience in ope...