💼 Full-Time Position

Lead Patient Feedback Cell

🏢
Sir H.N. Reliance Foundation Hospital & Research Centre
📍 Mumbai, Maharashtra, India
📍
Location
Mumbai, India
📅
Posted
June 14, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: Lead Patient Feedback

Function / Department:

Patient Feedback

Reports To:

Head of Department (HOD)

Job Purpose:

Lead patient experience and involvement by encouraging the patient voice, coordinating diverse patient feedback, analyzing feedback, and driving resolutions by liaising with stakeholders.

Key Accountabilities & Responsibilities:

Service

  • Interact with in-patients, out-patients, and EHC guests to ensure a pleasant experience.
  • Analyze patient feedback on services and forward analysis reports with recommendations to HOD for action.
  • Act as a single point of contact for all customer feedback received via any source (e.g., website, email).
  • Resolve and respond to feedback, queries, or issues within stipulated timelines by liaising between complainant and respective teams.
  • Ensure ...