Job Description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Lead Resident Services Associate to join our amazing team!
Responsibilities:
- Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
- Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.
- Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions.
- Answers the phone within 3 rings; determin...