Job Description
Position Summary
The Lead Server is responsible for delivering exceptional guest experiences while serving as a floor leader during service. This role requires extensive wine knowledge, strong hospitality skills, and the ability to lead, coach, and motivate the service team. The Lead Server sets the standard for professionalism, ensures smooth daily operations, and supports management in maintaining service excellence, sales goals, and team accountability.
Key Responsibilities
Guest Service & Hospitality
- Provide warm, knowledgeable, and attentive service to all guests.
- Guide guests through wine selections, offering pairing recommendations and educational insights.
- Anticipate guest needs and resolve concerns professionally and efficiently.
- Maintain a welcoming atmosphere that reflects the wine bar’s standards and culture.
- Build relationships with regular guests and enhance guest loyalty.
Wi...