Job Description
Role:
Your key responsibilities are:
Leadership & Delivery Management
- Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers.
- Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes.
- Oversee and balance multiple concurrent projects in a global scaled agile, fast paced and international environment
Customer & Stakeholder Engagement
- Serve as the primary operational POC for customers at both strategic and operational levels.
- Manage customer expectations and maintain strong relationships with senior‑level stakeholders.
Service Quality & Process Improvement
- Monitor and evaluate service delivery performance and identify opportunities to optimize services and processes, dr...