💼 Full-Time Position

Lead Service Desk Specialist

🏢
Epam
📍 kazakhstan, kazakhstan, Kazakhstan
📍
Location
kazakhstan, Kazakhstan
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

Currently, we are looking for a Lead Service Desk Specialist to join our geo-distributed team in providing end-user support to EPAMs clients.

Currently, we support more than 20 clients across the globe, representing Healthcare, e-commerce, Retail, travel, technology, and other industries. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.


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Responsibilities

  • Lead multiple geo-distributed teams to deliver high-quality support service to clients
  • Major Incident Manager (MIM)
  • Provide day to day servant leadership, guidance, and coordination across teams
  • Supervise and review the work of team and handle customer complaints properly
  • Managing team performance, KPIs and SLAs-driven types of engagements to define and implement correction plans when needed