Job Description
Job Description:
Essential Job Functions:
Lead a team of Storage and backup administrators, providing guidance and mentorship.
Set goals, monitor progress, and ensure the team meets the bigger team objectives.
Collaborates with individuals inside own team and with other global IT teams to complete project work.
Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
Identify and incorporate future service management needs into a well-considered multi-year roadmap across the support areas.
Supports achievement of performance goals, budget goals, team goals, etc.
Building the organizational capacity necessary to execute the strategy.
Skilled in generating custom reports/dashboards and Knowledgebase documentation.
Strong understanding of storage technologies (SAN, NA...