Job Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job De ion
Job Summary
The Program Manager/Lead SDm is responsible for the overall leadership, delivery, and performance of end-user support services, including helpdesk operations and laptop patch management, across a team of approximately 150 staff. This role ensures that service levels are consistently met, operations run efficiently, and staff are effectively managed and developed. The Program Manager also serves as the key interface with stakeholders, driving customer satisfaction, continuous improvement, and alignment with organ...