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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Lead Tutor Operations Specialist
Qualifications
- 2+ years of experience with customer service, tutoring, and/or managerial experience
- Excellent English verbal and written communication skills
- Strong analytical and problem‑solving skills
- Ability to work independently and prioritize work
- Ability to work evenings and weekends
Responsibilities
- Assess and understand the needs of clients and tutors
- Demonstrate a high level of administrative skill (e.g., making tracking documents; generating timely reports to facilitate workflow; identifying and triaging potential roadblocks to success)
- Resolve tutor concerns to create an optimal tutoring experience
- Communicate across teams to ensure successful implementation and client success
- Identify areas needing additional support and direct team resources appropriately
- Address es...