Job Description
Posting Details
Working Title Lead User Experience Technical Professional
Position Number 00382A
Department ASST VP FOR UNIV AUX SERV
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category B Professionals
Job Description
The Lead User Experience Technical Professional provides technical support for university-managed IT resources within Campus Life Services. Responsibilities include managing desktop/laptop systems, printers, POS devices, Office 365, safety systems (e.g., door access, alarms), and client/server applications. The role emphasizes strong customer service, thorough documentation, and consistent follow-through. The position also involves supervising and training student workers, hourly, and classified staff, ensuring technical proficiency and proper staffing levels. It includes scheduling, performance review, coaching, and acting as the first esca...
Working Title Lead User Experience Technical Professional
Position Number 00382A
Department ASST VP FOR UNIV AUX SERV
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category B Professionals
Job Description
The Lead User Experience Technical Professional provides technical support for university-managed IT resources within Campus Life Services. Responsibilities include managing desktop/laptop systems, printers, POS devices, Office 365, safety systems (e.g., door access, alarms), and client/server applications. The role emphasizes strong customer service, thorough documentation, and consistent follow-through. The position also involves supervising and training student workers, hourly, and classified staff, ensuring technical proficiency and proper staffing levels. It includes scheduling, performance review, coaching, and acting as the first esca...