Lead, Workforce Management – Real-Time & Forecasting

A leading workforce management company in Philippines is seeking an experienced manager to oversee workforce operations. This role involves tracking call volumes, managing headcount requirements, and improving productivity objectives. The ideal candidate will have 3-5 years of workforce management experience, with strong analytical skills and proficiency in AVAYA CMS. The company values teamwork and effective communication. This position is open to candidates willing to work shifts, including graveyard hours.
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