Job Description
At Centris, we're a U.S.based customer contact center that specializes in bilingual (English & Spanish) customer service and support.
With offices in Monterrey, Aguascalientes, we're growing fast, and we want you to grow with us!
We are looking for a passionate and strategic Leadership and Development Director to design, implement, and lead programs that foster professional growth and enhance leadership capabilities across the organization.
This role plays a key part in aligning training initiatives with our business goals and company culture.
Key Responsibilities:
Identify training needs and design learning strategies aligned with business goals.
Develop and deliver engaging training content (in-person, online, or coaching).
Evaluate program effectiveness using feedback and performance metrics.
Manage the L&D budget efficiently.
Lead and mentor the Implementation Coaches team.
Collaborate with HR and leadership to drive talent development.