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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
1. Learning Strategy & Culture
- Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks
- Foster a continuous learning culture focused on service excellence, leadership, and personal growth
- Position learning as a key enabler of guest experience and brand differentiation
2. Service Excellence & Brand Training
- Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury)
- Lead onboarding and brand immersion programs for all new colleagues
- Ensure consistent understanding and execution of luxury service standards across departments
- Conduct regular service audits and refresh training interventions
3. Leadership Development
- Identify and develop high-potential talent within the hotel
- Design leadership development...