Job Description
**Key Responsibilities**
**1. Learning Strategy & Culture**
+ - Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks
+ - Foster a continuous learning culture focused on service excellence, leadership, and personal growth
+ - Position learning as a key enabler of guest experience and brand differentiation
**2. Service Excellence & Brand Training**
+ - Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury)
+ - Lead onboarding and brand immersion programs for all new colleagues
+ - Ensure consistent understanding and execution of luxury service standards across departments
+ - Conduct regular service audits and refresh training interventions
**3. Leadership Development**
+ - Identify and develop high-potential talent within the hotel
+ - Design leadership develop...
**1. Learning Strategy & Culture**
+ - Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks
+ - Foster a continuous learning culture focused on service excellence, leadership, and personal growth
+ - Position learning as a key enabler of guest experience and brand differentiation
**2. Service Excellence & Brand Training**
+ - Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury)
+ - Lead onboarding and brand immersion programs for all new colleagues
+ - Ensure consistent understanding and execution of luxury service standards across departments
+ - Conduct regular service audits and refresh training interventions
**3. Leadership Development**
+ - Identify and develop high-potential talent within the hotel
+ - Design leadership develop...