💼 Full-Time Position

Learning & Development Lead

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HQ Platinum
📍 monterrey, monterrey, Mexico
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Location
monterrey, Mexico
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Posted
May 22, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

(CX Training | Performance Enablement | Capability Building)

Position Summary

The Learning & Development Lead for Client & Partner Support is responsible for designing, delivering, and measuring training programs that elevate service quality, performance consistency, and customer lifetime value.

This role ensures that every representative — across Support, Displaced, White Label, and Live Receptionist — is equipped with the mindset, skills, and product mastery required to drive retention, revenue through experience, and operational excellence.

Core Goals
  • Build a scalable, structured training framework aligned with CX standards.
  • Increase client retention and lifetime value through skill-based performance improvement.
  • Strengthen leadership capabilities across supervisors and future leaders.
  • Drive measurable improvement in CES, recovery rates, revenue through service, and operational consistency.
  • Embe...