Job Description
We are looking for a heartfelt Learning Development & Quality Manager who will be responsible for strategically enhancing the hotels performance by identifying training needs developing effective learning initiatives and meticulously overseeing quality standards to ensure exceptional Heartist and guest experiences.
- Identify training needs through various sources (guest feedback appraisals departmental requests) develop comprehensive annual training plans and create quarterly and annual training calendars to meet hotel goals and ambassador development.
- Design source and deliver a variety of training courses including new hire orientation programs ensuring they generate a positive first impression and emphasize guest service.
- Supervise and monitor on-the-job training initiatives ensuring HODs utilize available tools and provide guidance to managers and ambassadors on training opportunities and career development.
- Maintain accurate trainin...