Job Description
Position Details
Requisition ID:
Store #:
Position: Full-Time
General Function
The Store Manager leads LensCrafters Store , driving operational excellence, customer experience and achieving key performance indicators aligned with the brand story.
Major Duties & Responsibilities
- Ensure the LensCrafters team delivers unsurpassed customer service.
- Provide training and coaching through company programs.
- Analyze reporting to create and implement action plans to improve store KPIs (NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, etc.).
- Attract, hire and develop a highly engaged team to maintain the right people in the right places at the right times.
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
- Guide the team to execute all operational, inventory, and visua...