Job Description
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. MAJOR DUTIES & RESPONSIBILITIES
Ensure the LensCrafters team provides unsurpassed Customer Service Provide training and coaching to the team leveraging Company provided programs Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidel...
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. MAJOR DUTIES & RESPONSIBILITIES
Ensure the LensCrafters team provides unsurpassed Customer Service Provide training and coaching to the team leveraging Company provided programs Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidel...