Job Description
The Level 1 System Support Engineer will be the first point of contact for technical issues. This role is responsible for troubleshooting and resolving basic IT problems, ensuring smooth day-to-day technical operations, and escalating issues where necessary.
Technical Support & Troubleshooting
- Provide first-level support for hardware, software, and network-related issues.
- Troubleshoot and resolve problems related to:
- Windows OS
- Email and collaboration tools
- Printers, scanners, and peripherals
- User applications and system access
- Handle support requests through calls, emails, walk-ins, and ticketing systems .
System & User Support
- Install, configure, and maintain desktop systems, laptops, and basic network devices .
- Account creation and access provisioning
- Device setup and configurations