Job Description
At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Level 2 Field Technician** to join their team in Fairfax, VA and provide end-user support. The ideal candidate must have a valid driver’s license and reliable transportation and will travel 25+ miles daily.
**Duties and Responsibilities** **:**
+ Provide exceptional customer service
+ Manage triage, troubleshooting, and resolution to client scope on IT equipment
+ Document efforts, issues, resolutions, and close cases / tickets daily
+ Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
+ Tracking/monitoring issues, providing notes/feedback, etc.
+ Keep provid...
Our client is currently seeking a qualified **Level 2 Field Technician** to join their team in Fairfax, VA and provide end-user support. The ideal candidate must have a valid driver’s license and reliable transportation and will travel 25+ miles daily.
**Duties and Responsibilities** **:**
+ Provide exceptional customer service
+ Manage triage, troubleshooting, and resolution to client scope on IT equipment
+ Document efforts, issues, resolutions, and close cases / tickets daily
+ Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
+ Tracking/monitoring issues, providing notes/feedback, etc.
+ Keep provid...