Job Description
Join a leading client-focused team as a Level 2 Global Support Analyst in Toronto, ON. Leverage your application support and troubleshooting skills for Workforce Management products.
In this key role, you will provide technical and application support for Workforce Management Suite products, working within a dynamic Global Support Center. Your ability to analyze client issues, diagnose problems, and maintain strong communication will be paramount. You will support both legacy clients and new implementations while ensuring service level agreements are met.
Key Responsibilities:
• Troubleshoot application and network performance issues
• Collaborate with Level 1 support to log and assess client issues
• Proactively identify potential problems in client environments
• Document and escalate issues appropriately as required
• Implement customized solutions based on client needs
Requirements:
• 2-3 years of client-fac...
In this key role, you will provide technical and application support for Workforce Management Suite products, working within a dynamic Global Support Center. Your ability to analyze client issues, diagnose problems, and maintain strong communication will be paramount. You will support both legacy clients and new implementations while ensuring service level agreements are met.
Key Responsibilities:
• Troubleshoot application and network performance issues
• Collaborate with Level 1 support to log and assess client issues
• Proactively identify potential problems in client environments
• Document and escalate issues appropriately as required
• Implement customized solutions based on client needs
Requirements:
• 2-3 years of client-fac...